A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. All pre-orders are generally paid up front 100% and will notify customer the available pick up date or to arrange shipment as soon as they arrive.
Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only was to ensure you can buy that piece.
You can find the estimated arrival period at the description of all pre-order items. It is important that you have to provide your mobile phone number at the checkout page as we will contact you once the item has arrived.
Self pickup and delivery options
Self pick up at Shoppafun Causeway Bay outlet
Customers can pickup at our Causeway Bay outlet without any costs involved. We are located at Shop 273A, 2/F Causeway Place, 2-10 Great George Street, Causeway Bay. Exit E of Causeway Bay MTR station.
Courier service within Hong Kong
Courier service via SF express is available. Service charge is borne by the customer. Please provide your mobile phone number, the SF outlet address or the address to be shipped at the shipping address at checkout page.
We do offer international shipping. Please contact us via Facebook, Instagram or email to get the shipping quotes. We strive best to look for the cheapest shipping option that is with tracking number.
Damaged boxes and returns policy
We pack our items with thick cardboard boxes, bubble wraps and great care. If you need to ensure the box is a perfect minted box, please contact us before your purchase to check on the box condition. Once shipped, refund is allowed only for unopened items and within 7 business days of delivery. Shipping costs maybe refunded if we have shipped you a wrong item.
Funko Pop Vinyls are a mass produced item, and as such there may be errors made during the manufacturing process. The errors may include paint work, creases, discolouration, or scuff marks on the product and packaging.
These products have been deemed fit for retail markets by our supplier. We recommend that if you have a particular issue with the quality of Funko's products, please contact Funko through their website at www.funko.com to provide that feedback.
Unfortunately we cannot replace for any of these errors. We do however check all of the items the best we can to ensure that only quality products are sent to our customers.